Turn visitors into customers
Let shoppers text you right from your website, and answer every question from your Inbox.
Website chat
Answer questions where customers actually are
A question asked on your website becomes a text conversation on their phone, so they can shop, leave the page, and still hear back from you.
1. Sales 2. Service 3. Store hours
The personal touch, online
Your website is an extension of your business. Visitors get answers from your team, not a menu of options, so every conversation feels like walking into your store.
Make the widget your own
Match your brand, choose how it shows up, and decide what happens after a visitor hits send.
Button style
Choose a “Text us” button with a call to action, or a compact icon for a minimalist look.
Brand colors
Set your accent and text colors so the widget matches your website.
Placement
Put the widget in the bottom left or bottom right corner, and choose whether it opens as soon as the page loads.
Hi! Questions about a product or an order? Text us.Greeter message
Greet visitors with a custom message and image when the widget is minimized.
5.0 ★★★★★Shown inside the widgetGoogle reviews and analytics
Show your Google rating in the chat to build trust, and connect Google Analytics to track how your webchat performs.
Learn moreReplies, locations and alerts
Send an instant auto-reply, choose which locations leads can text, and get an email for every new message.
Your website, now open for conversation
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How it works
Configure
Choose your color palette and how you want the webchat option to appear on your website.
Copy
Copy the code that’s generated for you according to your configuration.
Launch
Add the code to your content management system, and your web chat widget is now live!
Works on any website
Webchat runs on a single snippet of code, so it works with the website builder you already use. If you can paste code into your site, you can add webchat.
Frequently Asked Questions
What is webchat?
Web chat is an easy way for customers to reach out to your business with questions. Ikeono’s web chat tool allows you to take inquiries coming from your website and following up via text message.
How do I install webchat on my website?
Choose your colors and placement in Ikeono, copy the code snippet it generates, and paste it into your website builder or CMS. It works with Squarespace, Shopify, WordPress, Wix and most other platforms.
What if a customer sends a message while we're closed?
Messages still come through to your Ikeono inbox, and you can set an after-hours auto-reply so customers know when to expect a response.
What if we have multiple locations?
Customers are prompted to choose which location to text, and messages route to the appropriate inbox.
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